Shipping policy

Last updated: August 28, 2026

At Bystelle, we aim to make delivery simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through bystelle.shop.

1. Shipping Destinations

Bystelle currently ships orders to addresses within the United Kingdom.

We do not currently offer international shipping.

2. Shipping Cost

Standard shipping is always free.

There are no additional standard delivery charges at checkout for eligible UK orders.

3. Processing Time

Orders are normally prepared for dispatch after the order has been successfully placed and payment has been confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.

4. Standard Delivery

Our standard delivery timeframe is:

3–5 business days

The estimated delivery period begins after your order has been processed and dispatched.

Delivery times are estimates rather than guaranteed delivery dates. Delays can occasionally occur due to circumstances outside our reasonable control.

5. Delivery Confirmation and Tracking

Where tracking is available for your order, tracking information may be provided once your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the delivery provider.

If tracking information does not immediately show movement, please allow reasonable time for the carrier's systems to update.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your:

  • Full name

  • House or building number

  • Street name

  • City or town

  • Postcode

  • Apartment, flat, or unit information where applicable

  • Contact telephone number

If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned to the sender.

If you notice an address error after placing your order, contact us as soon as possible.

Email: chloesmithuu0@gmail.com
Phone: +44 161 391 1741

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered the dispatch process.

7. Bulky and Large Products

Some products sold by Bystelle, including garden storage sheds, BBQs, and other large household or outdoor products, may require special delivery arrangements.

For bulky products:

  • Delivery may require additional handling.

  • The carrier may contact you regarding delivery arrangements.

  • Delivery access should be suitable for the size of the product.

  • Customers should ensure that someone is available to receive the delivery where necessary.

  • Products may be delivered in multiple packages depending on the product.

The estimated standard delivery timeframe remains 3–5 business days, unless a different timeframe is specifically stated on the relevant product page or communicated to you.

8. Delivery Attempts

If the delivery provider is unable to complete delivery, they may leave delivery instructions, attempt delivery again, or provide information about arranging collection, depending on the carrier's procedures.

Please follow any instructions provided by the delivery provider.

If you believe your parcel should have been delivered but cannot locate it, contact us so that we can assist with investigating the delivery.

9. Delayed Deliveries

Although most orders are expected to arrive within the estimated delivery timeframe, delays can occasionally occur.

Possible causes include:

  • Courier delays

  • Severe weather

  • Transportation disruption

  • High seasonal demand

  • Incorrect or incomplete delivery information

  • Public holidays

  • Operational disruptions

  • Events outside our reasonable control

If your order has exceeded the expected delivery timeframe, please contact our customer service team with your order number.

We will review the shipment status and assist where possible.

10. Lost or Missing Parcels

If your order has been marked as delivered but you have not received it, please first check:

  • Around your property

  • With household members

  • With neighbours

  • Any safe location indicated by the delivery provider

  • Delivery photographs or carrier instructions, where available

If you still cannot locate the parcel, contact us.

We will work with the relevant delivery provider to investigate the shipment and determine the appropriate next steps.

11. Damaged Deliveries

Please inspect your order when it arrives.

If your product has been damaged during delivery, contact us as soon as reasonably possible at:

Email: chloesmithuu0@gmail.com

Please provide:

  • Your order number

  • A description of the damage

  • Photographs of the product

  • Photographs of the external packaging, where possible

Please retain the product and packaging until we have advised you regarding the next steps.

Depending on the circumstances, we may arrange a replacement, repair, collection, or refund.

Your statutory consumer rights are not affected.

12. Incorrect Items

If you receive a product that is different from what you ordered, please contact us as soon as possible.

We will investigate the issue and, where appropriate, arrange the return of the incorrect product and provide the correct item or another appropriate resolution.

You will not be charged return shipping for an item sent incorrectly by us.

13. Multiple Products in One Order

If your order contains multiple products, they may be dispatched separately depending on availability, product size, fulfillment arrangements, or delivery requirements.

You may therefore receive more than one parcel or delivery.

If you believe part of your order is missing, please contact us with your order number so that we can check the shipment.

14. Delivery Restrictions

Certain large or heavy products may have specific delivery requirements.

Customers should ensure that the delivery location provides reasonable and safe access for the delivery provider.

For garden sheds and other large products, customers are responsible for checking that the product can reasonably be transported to the intended location, including consideration of gates, pathways, entrances, stairs, and other access restrictions.

15. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before dispatch.

Once an order has been dispatched, it may no longer be possible to make changes or cancel the shipment before delivery. In such cases, you may use the applicable rights and procedures described in our Return & Refund Policy.

16. Delivery and Consumer Rights

Nothing in this Shipping Policy is intended to limit your statutory rights under applicable UK consumer law.

If an order is not delivered within the applicable timeframe or a product arrives damaged, faulty, incorrect, or otherwise does not conform to the contract, you may have additional legal rights and remedies.

17. Contact Us

If you have questions about delivery, tracking, a delayed order, or a shipping issue, please contact Bystelle:

Bystelle
Address: 4 Lydon Road, London, SW4 0HW, United Kingdom
Email: chloesmithuu0@gmail.com
Phone: +44 161 391 1741
Website: bystelle.shop

Our customer service team will be happy to assist you with your order.