Terms of service

Last updated: 11 October 2026

1. Overview

Welcome to Bystelle. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Bystelle. Bystelle operates the website https://bystelle.shop, including all related information, content, features, products, and services made available through the website.

These Terms of Service govern your access to and use of our website and your purchase of products from our online store.

By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and any policies referenced in them. If you do not agree to these terms, please do not use our website.

You must have the legal capacity to enter into a binding agreement to use our services or place an order.

2. Eligibility and Use of Our Website

By using our website, you confirm that the information you provide is accurate and that you are legally permitted to use our services.

You agree not to use our website:

For any unlawful, fraudulent, or unauthorized purpose.
In violation of applicable laws or regulations.
To infringe our intellectual property rights or the rights of others.
To transmit malicious software, viruses, or other harmful code.
To interfere with the security, functionality, or operation of our website.
To submit false, misleading, or fraudulent order information.

We reserve the right to restrict access to our website or refuse service where reasonably necessary to protect our business, customers, website security, or legal interests, subject to applicable law.

3. Products and Product Information

Bystelle offers products relating to lawn care, garden maintenance, outdoor equipment, and garden storage.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, features, and prices are accurate and up to date.

However, certain variations may occur due to product updates, manufacturer changes, photographic conditions, screen settings, or differences between product batches.

Product images are provided for illustrative purposes unless otherwise stated. Please review the product description and specifications carefully before placing an order.

If a product is materially different from its description, faulty, or otherwise fails to meet the requirements of applicable law, your statutory consumer rights remain unaffected.

4. Product Availability

All products are subject to availability.

We reserve the right to update, modify, discontinue, or limit the availability of products at any time, subject to existing contractual obligations and applicable law.

If a product becomes unavailable after you place an order, we will contact you regarding the available options. Where we cannot fulfil an order and no suitable alternative is agreed, we will arrange a refund for any amount paid for the unfulfilled order.

5. Prices and Payment

All prices are displayed on our website at the time of purchase. The applicable price and any relevant charges will be shown during checkout before you submit your order.

We reserve the right to correct pricing errors, inaccurate product information, or technical mistakes. If an error affects an order you have placed, we will contact you to explain the issue and discuss the available options in accordance with applicable law.

Payment must be completed using one of the payment methods offered at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Your order may be subject to payment authorization and fraud-prevention checks. If payment is declined or cannot be verified, we may be unable to process the order.

6. Orders and Order Acceptance

When you place an order through our website, you submit an offer to purchase the selected products under these Terms of Service.

An order confirmation email acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We will take reasonable steps to process orders accurately and efficiently. We reserve the right to decline or cancel an order where permitted by law, including where:

A product is unavailable.
A pricing or product-description error has occurred.
Payment cannot be authorized.
We reasonably suspect fraud or unauthorized activity.
Delivery cannot be arranged to the supplied address.

If we cancel an order after payment has been received, we will arrange a refund of the amount paid for the cancelled order, as applicable.

Nothing in this section limits any rights you may have once a legally binding contract has been formed.

7. Shipping and Delivery

Bystelle currently ships to addresses within the United Kingdom.

Shipping terms:

Shipping cost: Free on all orders.
Standard delivery: Estimated at 3–5 business days.
Delivery method: Delivery to the shipping address provided during checkout.

Delivery estimates are provided as a guide and may vary due to courier operations, public holidays, weather conditions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to ensure that orders are dispatched and delivered within the stated timeframe.

Please ensure that your shipping details are complete and accurate. We may not be responsible for delays or delivery issues caused by incorrect information supplied at checkout, subject to applicable law.

Your statutory rights concerning delivery, delayed orders, and cancellation remain unaffected by this policy.

8. Returns, Refunds, and Exchanges

We accept eligible returns within 30 days of delivery, subject to our Return and Refund Policy and applicable law.

Our standard return terms include:

Free return shipping for eligible returns.
No restocking fees.
No final-sale exclusions under our standard return policy.
Refunds issued to the original payment method unless another arrangement is agreed where permitted by law.
A target refund-processing period of up to 14 days after approval, subject to applicable legal requirements.

To request a return, contact us with your order number and the reason for the request. Please follow the return instructions provided by our customer support team.

Faulty, damaged, incorrectly supplied, or misdescribed products will be handled in accordance with applicable consumer protection law.

Nothing in these Terms of Service limits your statutory cancellation rights or your rights to a refund, repair, replacement, or other remedy where required by law.

Please consult our Return and Refund Policy for further information.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not been dispatched, we will make reasonable efforts to stop it from being shipped.

If the order has already been dispatched, you may need to follow the applicable cancellation and return procedure.

Under UK consumer law, many online purchases are subject to a 14-day cancellation period beginning when the goods are received, followed by a further 14 days to return the goods after cancellation. Exceptions may apply to certain products or circumstances.

We will process cancellations and refunds in accordance with applicable law and our Return and Refund Policy.

10. Product Use and Safety

Products sold by Bystelle must be used in accordance with the relevant product instructions, manufacturer guidance, safety warnings, and applicable laws.

For lawn mowers and other powered garden equipment, customers should:

Read the product manual before operation.
Follow all applicable safety instructions and warnings.
Use appropriate protective equipment where recommended.
Keep children and unauthorized persons away from operating equipment.
Use products only for their intended purpose.
Follow applicable instructions for battery charging, storage, maintenance, and disposal.

Garden storage products must be installed, anchored, and maintained according to the supplied instructions and the requirements of the installation location.

Customers are responsible for ensuring that products are suitable for their intended use and that installation and operation are carried out safely.

Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by law.

11. Intellectual Property

All content on our website, including text, graphics, logos, page designs, photographs, product descriptions, and other materials, is protected by applicable intellectual property laws.

Unless otherwise stated, this content belongs to Bystelle or is used with permission or under an applicable license.

You may access and use website content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate authorization.

Product names, logos, and trademarks belonging to third-party manufacturers remain the property of their respective owners.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use services operated by third parties, including payment processors, delivery providers, and technical service providers.

We do not control all third-party websites or services and cannot guarantee their content, availability, or independent practices.

Your use of third-party services may be subject to separate terms and privacy policies. You should review those terms before using the relevant service.

This section does not exclude any responsibility that applicable law places on Bystelle.

13. Website Availability and Accuracy

We aim to keep our website available, secure, and accurate. However, we cannot guarantee that the website will always operate without interruption, delay, technical error, or temporary unavailability.

We may update, maintain, modify, or temporarily suspend parts of the website when reasonably necessary.

We may also correct errors, update product information, or revise website content from time to time.

Nothing in this section affects your rights under a contract for products already purchased or any rights that cannot legally be excluded.

14. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these terms limits or excludes liability for:

Death or personal injury caused by negligence where liability cannot lawfully be excluded.
Fraud or fraudulent misrepresentation.
Breach of statutory rights that cannot legally be excluded or restricted.
Faulty or misdescribed products where applicable law provides a remedy.
Any other liability that cannot legally be excluded or limited.

Subject to the above, Bystelle will not be responsible for losses that are not reasonably foreseeable or that arise from uses of products contrary to applicable instructions or safety warnings, to the extent permitted by law.

This section does not affect your rights as a consumer under applicable UK law.

15. Indemnification

To the extent permitted by law, you agree not to misuse our website or use it unlawfully in a way that causes loss or damage to Bystelle or others.

Nothing in this section requires you to indemnify us for matters arising from our own breach of contract, negligence, unlawful conduct, or other liability that cannot lawfully be transferred to you.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

Where applicable law requires consent for particular processing activities, we will seek that consent separately.

17. Changes to These Terms

We may update these Terms of Service to reflect changes to our business operations, website functionality, products, or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will apply from the date they are published unless otherwise stated. Changes will not retrospectively remove rights you already have under an existing contract or applicable law.

18. Governing Law and Disputes

These Terms of Service are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection laws that apply to your circumstances.

If you have a concern or complaint, please contact us first so that we can attempt to resolve the issue directly.

Nothing in these terms deprives consumers of any mandatory rights they may have to bring proceedings before a competent court or to rely on applicable consumer protection legislation.