Terms of service

Last updated: August 28, 2026

Welcome to Bystelle. These Terms of Service govern your use of bystelle.shop and the purchase of products through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Bystelle

Bystelle operates an online retail store offering products including garden storage, outdoor cooking equipment, BBQs, kitchen appliances, food preparation equipment, and related household products.

Business name: Bystelle
Website: bystelle.shop
Address: 4 Lydon Road, London, SW4 0HW, United Kingdom
Email: chloesmithuu0@gmail.com
Phone: +44 161 391 1741

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the operation or security of the website.

  • Introduce malicious software, viruses, or harmful code.

  • Copy, reproduce, or commercially exploit website content without permission.

  • Use automated systems to access or collect website information in a manner that could interfere with our services.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, and other information displayed on our website are accurate and up to date.

However, minor differences may occur due to:

  • Manufacturer updates

  • Product packaging changes

  • Screen and display settings

  • Photography and lighting

  • Manufacturing variations

Where a manufacturer's specifications change, we may update product information accordingly.

Nothing in these Terms limits your statutory rights if a product is not as described or otherwise fails to meet applicable legal requirements.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and may offer an alternative solution or provide a refund where appropriate.

We reserve the right to limit quantities purchased where reasonably necessary, including where we suspect unusual purchasing activity, fraud, or misuse of the website.

5. Prices

All prices displayed on our website are shown in the applicable currency at checkout.

We take reasonable care to ensure prices are accurate. However, errors may occasionally occur.

If we discover a significant pricing error before fulfilling an order, we may contact you to confirm whether you wish to proceed at the correct price. If you do not wish to proceed, we will provide an appropriate refund.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging that we have received your request.

An order is not necessarily accepted simply because you receive an order confirmation.

We reserve the right to refuse or cancel an order in reasonable circumstances, including where:

  • A product is unavailable.

  • There is a significant pricing or product information error.

  • We suspect fraudulent or unauthorized activity.

  • We are unable to verify required order information.

  • The order appears to have been placed in breach of these Terms.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payment

Payment must be completed using one of the payment methods available at checkout.

Payment information may be processed by third-party payment providers.

We do not need to store complete payment card details to process your purchase.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

8. Delivery

We currently ship to addresses within the United Kingdom.

Standard delivery: 3–5 business days.

Shipping: Free.

Delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, transportation disruption, or other unforeseen events.

For larger products such as garden sheds, BBQs, and other bulky goods, delivery arrangements may differ depending on the product.

You are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because incorrect or incomplete information was provided, additional arrangements may be necessary.

9. Bulky and Large Products

Certain Bystelle products may be large or heavy and may require additional handling during delivery.

For products such as garden storage sheds and BBQs, customers should ensure that:

  • The delivery address is accessible to the delivery service.

  • There is sufficient space to receive the product.

  • Any necessary access arrangements have been considered before ordering.

  • The product can be safely moved to the intended location.

Where assembly is required, customers should follow the manufacturer's assembly instructions.

10. Product Assembly and Installation

Some products may require assembly or installation.

Unless explicitly stated otherwise, assembly or installation is not included as part of the purchase.

Customers are responsible for ensuring that products are assembled and installed according to the manufacturer's instructions.

For electrical appliances, gas BBQs, and other products requiring specialized installation, appropriate professional installation should be used where required or recommended by the manufacturer or applicable regulations.

11. Gas and Electrical Products

Certain products sold through Bystelle may involve electricity, gas, heat, or other operating requirements.

Customers must read and follow all manufacturer's instructions, warnings, safety information, and installation requirements before using such products.

Products must only be used for their intended purpose.

Bystelle is not responsible for damage caused by misuse, unauthorized modifications, incorrect installation, or failure to follow applicable safety instructions, subject to your statutory rights.

12. Returns and Refunds

Our returns are governed by our Return & Refund Policy.

We offer:

  • 30-day returns

  • Free return shipping

  • No restocking fees

  • No final-sale items

If a product is faulty, damaged, incorrectly supplied, or otherwise does not conform to the contract, your statutory rights remain unaffected.

13. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or limit rights that cannot legally be excluded under UK consumer protection law.

If a product is faulty, not as described, not fit for purpose, or otherwise fails to meet applicable legal requirements, you may have statutory rights and remedies.

These rights exist independently of any voluntary policies offered by Bystelle.

14. Intellectual Property

All content available on our website, including text, graphics, logos, images, product presentation, page designs, and other materials, may be owned by or licensed to Bystelle or its relevant content providers.

You may access and use website content for personal, non-commercial purposes in connection with using our website and purchasing products.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission.

15. Third-Party Services

Our website may rely on third-party services, including payment processors, delivery providers, analytics services, hosting providers, and other technology providers.

Third-party services may be subject to their own terms and policies.

We are not responsible for independent services provided by third parties, although we will take reasonable steps to assist customers when issues affect an order placed through Bystelle.

16. Links to Third-Party Websites

Our website may contain links to external websites.

These websites are operated independently from Bystelle and may have their own terms and privacy policies.

We are not responsible for the content, availability, security, or practices of third-party websites.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

  • Maintenance

  • Technical problems

  • Security issues

  • Updates

  • Network interruptions

  • Circumstances beyond our reasonable control

We may modify, suspend, or discontinue parts of the website when reasonably necessary.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Bystelle will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for matters that cannot legally be excluded or limited under applicable law.

Nothing in these Terms affects your statutory consumer rights.

19. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Severe weather

  • Natural disasters

  • Transport disruption

  • Strikes or industrial disputes

  • Government restrictions

  • Internet or telecommunications failures

  • Supply chain disruptions

  • Courier delays

  • Other unforeseen events

Where such an event affects your order, we will take reasonable steps to keep you informed and minimize the impact.

20. Account Information

If you create an account with Bystelle, you are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

You should notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where reasonably necessary to protect our website, customers, or business.

21. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as described in that policy.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, products, website, business practices, or applicable legal requirements.

The latest version will always be made available on our website and will include an updated "Last updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

23. Governing Law

These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protection rights that apply to you.

If you are a consumer, you may also have rights to bring proceedings in the courts applicable to your place of residence where required by applicable law.

24. Contact Us

If you have questions regarding these Terms of Service, an order, a product, or our services, please contact us:

Bystelle
Address: 4 Lydon Road, London, SW4 0HW, United Kingdom
Email: chloesmithuu0@gmail.com
Phone: +44 161 391 1741
Website: bystelle.shop