Frequently Asked Questions

Everything You Need to Know About Bystelle

Have a question about our products, orders, delivery, or returns? Find answers to some of the most common questions below.

What products does Bystelle sell?

Bystelle offers a selection of practical products for the home, kitchen, garden, and outdoor spaces.

Our range includes garden storage sheds, BBQs and outdoor cooking equipment, kitchen appliances, food processors, blenders, multi-cookers, ovens, and other useful household products.

Where does Bystelle ship?

We currently ship to customers throughout the United Kingdom.

International shipping is not currently available.

How much does shipping cost?

Standard shipping is completely free on eligible UK orders.

There are no standard delivery charges added at checkout.

How long does delivery take?

Our standard delivery timeframe is 3–5 business days.

Delivery estimates begin after your order has been processed and dispatched. Occasionally, delays may occur due to courier issues, weather, public holidays, or other circumstances outside our reasonable control.

Will I receive tracking information?

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please note that tracking details may take some time to become active after the delivery provider receives the parcel.

Can I change my delivery address after ordering?

If you notice that your delivery address is incorrect, contact us as soon as possible.

We will make reasonable efforts to update the address before your order is dispatched, but we cannot guarantee that changes will be possible once an order has entered the dispatch process.

Can I return my order?

Yes. Bystelle accepts eligible returns within 30 days of delivery.

Returned products should generally be unused and in their original condition, with their original packaging and included accessories where reasonably possible.

Please contact us before sending anything back so that we can provide the appropriate return instructions.

Is return shipping free?

Yes. Return shipping is free for eligible returns.

We do not charge restocking fees.

Do you charge restocking fees?

No. Bystelle does not charge restocking fees for eligible returns.

Are there any final-sale products?

No. Bystelle does not designate products as final sale in a way that removes applicable consumer rights.

Your statutory rights remain protected.

What if my order arrives damaged?

If your product arrives damaged, please contact us as soon as reasonably possible.

Send us your order number, a description of the damage, and clear photographs of the product and packaging where possible.

Depending on the circumstances, we may arrange a replacement, repair, collection, or refund.

What if I receive the wrong product?

If you receive an item that is different from what you ordered, contact us as soon as possible.

We will investigate the issue and arrange an appropriate solution. Return shipping for an incorrectly supplied item will be free.

What if my product is faulty?

If a product develops a fault or does not conform to the contract, please contact our customer service team.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Your statutory consumer rights are not affected by our return policy.

Are large products delivered differently?

Some products, such as garden sheds, BBQs, and other bulky items, may require special handling or delivery arrangements.

If necessary, the delivery provider may contact you to coordinate delivery.

Please make sure that there is suitable and safe access to your delivery address for large products.

Do products come assembled?

Assembly requirements vary by product.

Unless the product listing specifically states otherwise, assembly is generally not included.

Please follow the manufacturer's instructions carefully when assembling or installing a product.

What should I do before using an electrical or gas product?

Always read and follow the manufacturer's instructions, warnings, and safety information before using a product.

For products requiring specialized installation, such as certain electrical appliances or gas BBQs, appropriate professional installation should be used where required or recommended.

How can I contact Bystelle?

You can contact our customer service team using:

Email: chloesmithuu0@gmail.com

Phone: +44 161 391 1741

Address:
4 Lydon Road
London, SW4 0HW
United Kingdom

When contacting us about an order, please include your order number so that we can assist you more efficiently.