Refund policy

Last updated: August 28, 2026

At Bystelle, we want you to be completely satisfied with your purchase. If you change your mind or there is an issue with your order, we offer a straightforward 30-day return policy with free return shipping and no restocking fees.

This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, and faulty products are handled when you purchase from bystelle.shop.

1. 30-Day Return Period

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item should:

• Be returned within 30 days of delivery.

• Be unused and in its original condition where reasonably possible.

• Include the original packaging, accessories, manuals, and other included components where available.

• Be securely packaged to prevent damage during return transportation.

We understand that some products may need to be opened or handled to determine whether they are suitable. Opening packaging does not automatically prevent you from requesting a return.

There are no final-sale items under our standard return policy.

2. Free Return Shipping

Bystelle provides free return shipping for eligible returns.

Once your return request has been approved, we will provide instructions for arranging the return. Please do not send an item to the return address without contacting us first, as this may delay the processing of your refund.

For larger or heavier products, including garden sheds, BBQs, and other bulky items, we may arrange an appropriate collection or return method depending on the product and circumstances.

3. How to Request a Return

To request a return, contact our customer service team at:

Email: chloesmithuu0@gmail.com
Phone: +44 161 391 1741

Please include:

• Your full name

• Order number

• Product name

• Date the order was received

• Reason for the return

• Photos or videos if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide the next steps.

4. Refunds for Change of Mind

If you simply change your mind about your purchase, you may request a return within 30 days of receiving the item, subject to the applicable return requirements.

Once the returned product has been received and inspected, we will process the refund to the original payment method used for the purchase.

The refund will normally include the amount paid for the returned product and any applicable original standard delivery charge, subject to applicable UK consumer law.

5. Damaged Items

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, contact us as soon as possible at chloesmithuu0@gmail.com and provide:

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the packaging, if applicable

Do not dispose of the product or its packaging until we have had an opportunity to review the issue.

Where appropriate, we may offer a replacement, repair, collection, or full refund depending on the circumstances.

6. Faulty or Defective Products

If a product develops a fault or does not conform to the contract, please contact us so that we can investigate and help resolve the issue.

Your statutory rights under UK consumer law are not affected by this policy.

Depending on the nature and circumstances of the fault, we may provide an appropriate remedy, which can include a repair, replacement, price reduction, or refund where required by applicable law.

For electrical appliances and other products requiring installation or assembly, please follow the manufacturer's instructions carefully. Incorrect installation, misuse, accidental damage, or modifications may affect the available remedy where permitted by law.

7. Incorrect or Wrong Item Received

If you receive an item that is different from the product you ordered, please contact us as soon as possible.

We will arrange the appropriate return of the incorrect item and provide a suitable resolution, which may include sending the correct product or issuing a refund.

Return shipping for an incorrect item is free.

8. Items That Arrive Incomplete

If an order is missing parts, accessories, manuals, or other components that were advertised as included, contact us with your order number and details of the missing item.

Where appropriate, we may arrange for the missing component to be supplied or provide another suitable resolution.

9. Product Condition and Packaging

For change-of-mind returns, please take reasonable care of the product while it is in your possession.

Where possible, return the product with its original packaging and included accessories.

If a product has been used beyond what is reasonably necessary to establish its nature, characteristics, and functionality, we may be entitled to take account of any resulting reduction in value where permitted by applicable law.

This does not affect your statutory rights regarding faulty, damaged, or incorrectly supplied products.

10. Bulky Products

Some Bystelle products, such as garden storage sheds, BBQs, and other large items, may require special handling for returns.

For these products, please contact us before attempting to arrange a return. We will provide the appropriate return or collection instructions.

Do not dismantle or dispose of a bulky product solely because you intend to return it unless instructed to do so by our customer service team.

11. Refund Processing

Once your returned item has been received and any necessary inspection has been completed, we will process your refund.

Refunds are issued to the original payment method.

After we process the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

We cannot control processing times imposed by your financial institution.

12. Exchanges

If you would like a different product, size, or model, please contact our customer service team.

Depending on stock availability, we may be able to arrange an exchange. In some circumstances, the quickest solution may be to return the original product for a refund and place a new order.

13. No Restocking Fees

Bystelle does not charge restocking fees for eligible returns.

You will not be charged a separate fee simply because you return an eligible product.

14. No Final Sale Items

Bystelle does not designate products as "final sale" in a way that removes your applicable statutory rights.

Eligible products remain subject to the terms of this Return & Refund Policy and applicable UK consumer protection legislation.

15. Statutory Consumer Rights

This policy does not limit or exclude any rights you may have under applicable UK consumer protection law.

If a product is faulty, not as described, not fit for purpose, or otherwise does not conform to the contract, you may have additional statutory rights and remedies.

Nothing in this policy is intended to restrict those rights.

16. Contact Us

If you have any questions about a return, refund, damaged product, or defective item, please contact Bystelle:

Bystelle
Address: 4 Lydon Road, London, SW4 0HW, United Kingdom
Email: chloesmithuu0@gmail.com
Phone: +44 161 391 1741
Website: bystelle.shop

Our customer service team will be happy to assist you with your return or refund request.